How to find an Item

ideal808.com is laid out using a category structure. Each category is comprised of multiple sub-categories in which you can find all of the related products. This method may take a little longer than the search tool but the browse time is well worth the effort! Once you get to where you want to be you’ll find yourself immersed into a world of collectibles directly related to your desires!

Hint - There are various methods to skipping back and forth between pages and jumping from sub-category to sub-category. And if all else fails the good old search tool will always be there.

Search Tips

We love our search tool, and we believe that you’ll feel the same way after you try your first search on our website. This incredibly useful tool is located at the top left of every page. To enter your search, simply type in what you are looking for, any word(s) in any order, and “Presto!” all matching results will be displayed in alphabetical order for your convenience.

General Search Tips

- Use specific words instead of general ones - For example, a search for X-Men CGC will return fewer listings than just a search for CGC or X-Men.

- For a closer match, specify a series number, issue number, or grade - For example, to find a particular comic book, don't just type Amazing Spider-Man in the search box. If you are looking for an Amazing Spider-Man #1, enter: Amazing Spider-Man 1.

- Add or remove the letter s for more results - For example, you'll get two different lists of items when you search for deck and decks. Try your search with and without the final s.

- Be careful when using and, or, and the - Our search engine searches for and, or, and the just like it would any other word. Use and, or, and the only if you're searching for items containing these words, such as Buffy the Vampire Slayer.

- Don't use extra punctuation - Only use punctuation in your search if you expect it to be in the item title or category you're searching. Examples include Yu-Gi-Oh!, X-Men, or 9.8.

- Consider browsing - If you're not searching for something specific, try browsing the categories for surprising discoveries.

Advanced Search Options

For internet veterans we have also made advanced search options available for your shopping pleasure. Exactly the same as a normal search, however before clicking on the button select any of the options available to enhance your search results. A summary of search results is listed below.

All Words – Returns results that contain all of the words entered into the search field.
Any Words – Returns results that contain any one or more of the words entered into the search field.
Exact Match – Returns a result that is a 100% match of the words and order entered into the search field

How to order an item

You may already have noticed the 'Add to cart' button on each item page. If you would like to purchase that item you can click on the button, which will result in adding 1 of that item into your shopping cart. You will be able to change the number of copies you want to order when you check out.

Shop While You Browse!

Intended for the shopper who is pressed for time or someone who would like to browse through the entire category, next to each product you will find a cute shopping cart icon that you can press to instantly add any product to your shopping cart, without having to look at the detailed item view.

Pre-order items

Some items are available for pre-order. You may still add these items to your shopping cart, however, pre-order items will be shipped separately once they come in.

If you would like to order an item that is currently for pre-order, please read below:

• If you are ordering a pre-order item, the entire cost of the item is charged on check out. As soon the last item on your order arrives, your complete order will then be shipped to you.
• Separate shipments can be made for multiple pre-order times but additional shipping charges will apply.
• If your order consists of a combination of an item in stock as well as pre-order item(s) will be considered a separate order to be shipped immediately after the product is received (additional shipping charges will apply).
• All release dates are subject to change based on information we receive from each manufacturer. We update our website daily to reflect the most up-to-date information available.
• Any cancellation of a pre-order item paid with a credit card will be subject to a 3% processing fee that will be deducted from your refund. This 3% fee is based off the fees charged by our credit card processing service.

Accepted forms of payment

We currently accept the following methods of payment:

• Visa
• Mastercard
• American Express
• Paypal
• Money Orders
• Bank Certified Checks
• Bank Wire Transfers ($1000 Minimum Transfer)*

Please note that mail-in payment orders will be held for a maximum of 7 days. If you are unable to send payment within 1 week due to unusual circumstances please contact a customer care representative to make special payment arrangements.
* Please email or call to arrange wire transfers.

Shipping rates

“The Ideal Guarantee”
Our staff and company policies strive to satisfy your Ideal shopping demands, which is why all orders are processed within 24-48 hours and scheduled to be shipped shortly after payment is received for in stock items. We want you to have peace of mind and to uphold our long-standing policy of satisfaction, all packages are carefully packed for shipping and with our premium service, all packages are fully insured to protect against theft, damage, or loss.

We currently offer customers the choice between a Regular and Premium shipping service. The total cost of shipping is determined by the service selected and calculated at the time of checkout.

We listen to you! If you have special requests or wishes, please contact us and talk to one of our friendly staff today!

Domestic - Anywhere in the United States (US) and US Territories including Puerto Rico, American Samoa, and Guam

Domestic Regular Shipping: All orders under 2 pounds will be shipped via US Priority Mail with delivery confirmation. All orders that exceed 2 pounds will be upgraded to UPS Ground, excluding Alaska and US Territories.

Domestic Premium Shipping: If you select our Premium shipping service, your order will receive priority processing and automatically shipped via UPS 2nd Day Air service.

*Please note that all orders being shipped via UPS must have a home or business mailing address. UPS does not deliver to PO Boxes.
*All orders placed after our 4:00PM cut off time on Friday afternoon will not be shipped until Monday of the following week when UPS resumes business.

Foreign Regular Shipping: All orders under 4 pounds will be shipped via Global Priority Mail. All orders above 4 pounds will be shipped via Global Airmail Parcel Post.

Foreign Premium Shipping: If you select our Foreign Premium shipping service, your order will receive priority processing and automatically be sent via Global Express Mail.

*Please note that all foreign orders will be shipped with an invoice and declared for its full value. All foreign customers are responsible for any duty and taxes imposed by your country at your country’s border. Customs fees are common when ordering goods from another country and we have no control over these charges nor can we predict what the fees will be. Customs policies vary from country to country and we suggest that you contact your local customs office regarding their fees before ordering.

Delivery times

For orders with items that are out of stock, the customer will be notified within 24 hours after the order is processed.
Please click here to see a map with delivery times for the continental US.

Track a package

To track the status and delivery of your order, you simpy log in to your member page. You will there see a list of all your orders ordered chronologically by date, with the most recent on top. Once your items are shipped, a tracking number will be visible as a link. Clicking on the tracking number will open up a new window with detailed information about the current location and status of your shipment.

Our return policy

We accept returns based on the following conditions:

• Any and all returns must notify our Returns Department within 7 days of your receipt of the product.
• Please remember that all merchandise must be in the exact same condition as it was sent. If the product has been opened, tampered with, played with, broken, or altered in any fashion we will be unable to accept your claim.
• If the return is due to an error by our company (i.e. our shipping department accidentally sent you the wrong merchandise), we will accept full responsibility for all shipping and replacement costs. If such a mistake has occurred please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment a refund check or store credit will be immediately issued to you for the difference in shipping.
• If the return is not due to an error of our company (i.e. you ordered a product then later decided you don’t want it), the buyer will be held responsible for a 15% re-stocking fee and all shipping costs will be deducted from your refund. Note: As mentioned above any merchandise not in its original condition as the time it was shipped will not be accepted.
• Please include the original invoice inside of the package you are returning. We also kindly ask that when sending merchandise back to please pack all items carefully to insure safe shipping and handling by the carrier service.
• Refunds are usually issued within 48 hours after settlement is completed. Please allow for delays during holiday seasons and holidays.
• Refunds are usually issued within 5-7 days after products are received in resalable condition Please allow for delays during holiday seasons and holidays.
  

Please ship returns to:

Ideal Collectables Returns
197 Sand Island Access Rd #200
Honolulu, Hawaii 96819
USA

If you have any questions please contact us and we’ll be more than glad to answer any questions.

How to cancel an order

Any order that has not yet been processed can be cancelled with no obligation (usually within 24 hours). You can contact our Customer Care Center to see if your order has not yet been processed. Pre-Orders and Back-Orders can be cancelled anytime prior to the release date and or the time of your order being processed. All cancelled orders that have already been charged will be subject to a 3% processing fee that will be deducted from your refund. This 3% fee is based off the fees charged by our credit card processing service.

Our privacy policy

To assist us with our goal to achieve the highest quality products and services, we use data from our interactions with you and other customers. Your privacy is a top priority to us, and to ensure that your personal information is handled in a safe, secure, and responsible manner company policies are constantly reinforced by management.

We have outlined this privacy policy below to inform you what kind of information we collect, how it is processed, with whom it may be shared, and how you may access some of the information you provide to us.

As we continue to improve and develop our Web site, our privacy policy may be altered at any given time. Please use this page as a reference for the most current details regarding our online policies.

Promotional Emails … “Spam”

Member benefits such as promotional emails are sent only if you have asked to receive them. Should you decide at a latter date that you no longer want to receive such promotional emails, simply log into your account and uncheck the option to receive promotional mailings, and you will automatically be removed from any future mailing lists.

Website and information security

Peace of Mind When Ordering

All of your online credit card transactions are completely secure with ideal808.com. This website uses Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information.

Your online credit card purchase is just as safe on our website as it is by phone, however if you prefer the latter, you may purchase online merchandise by calling 808.734.5100 Monday-Saturday; 9:00am – 5:00pm (Hawaii Standard Time). One of our customer care associates will be more than glad to assist you.

The Information We Collect

Whenever you decide to shop with Ideal Collectables --- online, through mail order, or in our store --- there are certain pieces of information that is necessary for us to complete your transaction. This would include your name, address, telephone number, birth date, and e-mail address. If you make a purchase using a credit card or debit card, it will include your account number, expiry date, and CVV2 numbers.

If you participate in one of our promotions or sweepstakes, we may ask you for additional information, such as your age, interests, or product preferences.

How We Use the Information We Collect

We use the information we collect for various purposes, including:

• To complete your purchase transactions.
• To keep you informed about the status of your orders.
• To provide the services you request.
• To send you our catalogs and other offerings via email and “snail mail”.
• To improve our merchandise selections, customer service, and overall shopping experience that we provide to you.

Others With Whom We Share Your Information

As of 9/10/2003 Company policy states that all customer information is kept strictly confidential and shall not be shared or bartered with in any way with another company. We reserve the right to change company policy without further notice, please continue to frequently check this page for further changes in policy.

Javascript and Browser settings

In order to be able to use our online shopping cart system, you will need to have Javascript and cookies enabled in your webbrowser. Having cookies disabled will also make you unable to log into your member page and other secure pages. In addition, if you are running a pop-up blocker program, you may not be able to properly add items to your cart, or view full-size product images, as they rely on being able to open up in a separate window.

To set your browser cookie settings in Internet Explorer, go to Tools in the menu, then select Internet Options. Click on the Privacy tab and set the privacy setting to Medium by clicking on the Default button.

Member benefits

Registering For an Online Account

To maximize your shopping pleasure we ask that all first time shoppers register with ideal808.com. By storing your information on our secure server you will only have to enter your shipping address and billing information once. Select a User ID and password of your choice, you will then be granted full access and ability to add, delete, or change information by logging in under your account.

How to register

Simply click on the 'Register Now!' button on the home page of this website, and fill out your information when prompted. An email confirming your registration will be sent out shortly after completing the registration.

Termination

These Terms of Use are effective unless and until terminated by either you or Ideal808.com. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Ideal808.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Ideal808.com's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Ideal808.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Ideal808.com's right to any Comments shall survive any termination of this Agreement.

Any Other Questions?

Our staff is always available to answer any of your questions.
Please:

• Call us at 808.847.6000
• E-mail: clientcare@ideal808.com
• Write:  Client Relations
             197 Sand Island Access Rd #200
             Honolulu, Hawaii 96819
             USA